Partner Terms of Business
Last updated November 2019
This is a summary of our Partner Terms of Business. It should not be a substitute for reading the full version. Capitalised terms used in this summary are defined in the Partner Terms of Business.
a booking platform on which you can advertise the Partner Services which you offer as either a Solo instructor (Approved Driving Instructor) or Driving School to a much wider range of potential customers;
a lesson diary management system called ‘instructor’ which comes with a huge range of features to help you manage your business; and
add-on features and services such as a booking widget to add to your social media pages or own website, a customised website for your venue, and mobile app software to help manage your payments, students and business
You may choose to receive some or all of the above LearnrDriver Services. If you choose not to receive all of the LearnrDriver Services, certain terms contained in the Partner Terms of Business will not be relevant to you. E.g. If the services you receive from LearnrDriver do not include the booking platform, terms regarding Bookings (excluding Widget Bookings), Commission, and any other terms relevant only to the booking platform, will not apply to you.
If LearnrDriver Customers decide to “Pay at Venue”, we will either deduct our Commission from what we owe you or, if we do not hold sufficient funds, the amount payable by you to us will be set out in your Invoice Statement. We will send you an Invoice Statement twice a month which will set out what we owe you for Fulfilled Bookings, what you owe us (e.g. Commission, Processing Fees, your Monthly Subscription Fee, any Sign-Up Fee etc.) and the resulting balance (whether you owe us, we owe you or the balance is settled).
If we owe you, we will pay this to your bank account within 7-10 Business Days of the date of the Invoice Statement.
If you owe us, we will initiate payment of the Invoice Statement on your behalf, in accordance with authorisation given by you on accepting this Agreement and providing your details in instructr software. If no permission to take recurring payments has been given, we ask that you pay us within 14 days of the date of the Invoice Statement.
If the balance is settled, we will explain on the Invoice Statement that there is nothing further needed.
If you have any issues with paying your outstanding balance within the required timeframe, please get in touch as soon as possible. Please note that the Sign-Up Fee is non-refundable.
In order to ensure all payments are processed securely and in compliance with payment regulations, payment processing services for Partners are provided by Stripe and are subject to the Stripe connect account agreement, which includes the Stripe terms of service (collectively, the “Stripe Services Agreement”).By agreeing to these Partner Terms of Business and continuing to use the LearnrDriver Services, Partner agrees to be bound by the Stripe Services Agreement, as may be modified by Stripe from time to time. Subject to agreeing to the Stripe Services Agreement and to receiving approval from Stripe to become a Stripe instructr softwareed Account, there are additional terms which must be adhered to by the Partner in order for LearnrDriver to enable the Stripe Services. These are set out in clause 11 of the Partner Terms of Business.
Whether a LearnrDriver Booking or a redeemed eVoucher Booking is treated as a New Booking or a Repeat Booking (and therefore whether Commission or a Processing Fee is chargeable) depends on when the Customer last had a Successful Appointment (see definition below) at your venue and whether they exist in your Customer Database and if so, when they were created in the Customer Database. A Customer will be identified using their (1) email address; or (2) phone number, together with their first name.
You are responsible for the Partner Services which you provide to students and the contract for those Partner Services is between you and the Customer. We are in no way liable to Customers for the Partner Services they receive from you.
You have a number of obligations to LearnrDriver in return for receiving the LearnrDriver Services. These are set out in detail in the Partner Terms of Business but some important ones are as follows:
You agree to pay all applicable Charges (e.g. Commission, Processing Fees, Sign-Up Fee etc.) and you hereby authorise LearnrDriver to initiate payment of the Sign-Up Fee and any Invoice Statement on your behalf. Please note that VAT will be applied to all Charges.
You agree not to solicit LearnrDriver Customers or Widget Customers to make Bookings otherwise than through the Website, Distribution Channels or Widget (as applicable).
You agree to process and supply the Partner Services to the highest industry standards.
You must at all times provide the Partner Services on the Website and App at the same prices you offer on your own website. For the avoidance of doubt, you are permitted to offer lower prices or special offers to closed groups of individuals (both online and offline) directly and on alternative online sales platforms.
You must ensure that you have all licenses, consents, qualifications, authorities & insurance that are required for you to perform the Partner Services.
You must ensure that all Partner Content uploaded to your Page(s) is accurate, legally compliant and not misleading.
In respect of Pay at Venue (PAV) Widget Bookings, LearnrDriver is solely a technology provider and does not act as commercial booking agent. Customers and Partners are able to cancel PAV Widget Bookings up until the time of the appointment and no contract is created between the Customer and the Partner until the appointment takes place. Confirmation and reminder emails will be sent to Widget Customers from instructr software on behalf of the Partner but the Partner is responsible for providing the Partner Services to the Customer and handling any cancellations or rescheduling directly with the Customer or via the Widget itself. LearnrDriver has no further involvement in the PAV Widget Booking process and solely provides the technology to facilitate PAV Widget Bookings to be made.